Enable transactional email approval — free plan pathway?

Hi there ​@Loz!

So Klaviyo’s current guidance says transactional emails are only available on paid accounts, so you wouldn’t be able to request transactional approval while on the free plan: How to use flows to send transactional emails.

There is also an important eligibility point here. Klaviyo specifically lists surveys and quizzes as promotional content, while transactional emails must be directly related to an action the customer took and cannot include marketing content. Because of that, a quiz-result email may not qualify for transactional status, especially if it includes recommendations, offers, or other promotional content.

I also wouldn’t upgrade briefly solely on the assumption that the approval will remain usable after downgrading. That said, I’m happy to help create a Support ticket on your behalf to confirm with our internal team. I’ll reach out directly for more information.

 

Temi@Klaviyo