Branded sending domain verified, all DNS records green, but Activate button disabled for days

3 replies
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Hi! My sending domain hello.gimmethoughtsbooks.com (Dynamic routing, DNS at Namecheap) shows as Verified, and all records have green checks: 4 NS records (ns1–ns4.klaviyo.com), the klaviyo-site-verification TXT record and DMARC (v=DMARC1; p=none).

However, the Activate button stays disabled with the message: "Your domain records are still being set up. Please wait a few minutes and try again." It has been like this for several days.

Things I've already checked:

No other Klaviyo account uses this domain.
I paused my only live flow and had no scheduled campaigns. Still couldn't activate.

I'm on a free plan, so I don't have access to live chat. Could someone from the Klaviyo team check what's pending on the backend? Thank you!

Deliverability & delivery

GabbyEsposito

Community Manager

@Gimme Thoughts Books from what you shared, you have done everything correctly and this looks like more of a backend issue that Support will help with. Tagging @Temi O. and @Meghan F. to help with that

Gabby

Temi O.

Community Manager

Hi @Gimme Thoughts Books ,

Thank you for reaching out. I will follow up directly for more information so that we can have our Support team take a closer look into this and get it resolved as soon as possible.

Temi@Klaviyo

T

ThomasAnnink

Contributor I

@Temi O. I have the exact same problem! Could you help me?

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