Certain emails are not being delivered

2 replies
131 views

Hi,

Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help!

Flows & automation

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stephen.trumbleAnswer

Klaviyo Alum

Hey @KJRD

Thank you for reaching out to the Klaviyo Community for help with your flow.

I have a couple of questions for you first. Did you recently add email #4 and Copy Email #5 to this flow? If these were added after the flow went live, you may need to backpopulate the flow. When you click Show Analytics and then click on email #4 and #5 does it show any of your profiles in waiting, or skipped? there could be a number of reasons affecting profiles in waiting or skipped.. Let me know what your analytics say and we can dive deeper into what may be the issue!

-Stephen

stephen.trumbleAnswer

Klaviyo Alum

Hey @KJRD

Thank you for reaching out to the Klaviyo Community for help with your flow.

I have a couple of questions for you first. Did you recently add email #4 and Copy Email #5 to this flow? If these were added after the flow went live, you may need to backpopulate the flow. When you click Show Analytics and then click on email #4 and #5 does it show any of your profiles in waiting, or skipped? there could be a number of reasons affecting profiles in waiting or skipped.. Let me know what your analytics say and we can dive deeper into what may be the issue!

-Stephen

K

KJRDAuthor

Contributor I

Hi Stephen,

Thanks for your reply. No, they weren’t added after the flow went live I don’t think. When I click Show Analytics, there’s no profiles waiting or skipped. It just says 0 on everything very strange!

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