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Contributor I
xjuzeng
Contributor I
August 24, 2021
Solved

Why the custom interface is different from shopify in analysis-metrics-Placed Order

  • August 24, 2021
  • 4 replies
  • 230 views

 

      This topic has been closed for replies.
      Best answer by retention

      @xjuzeng - I think the natively built Klaviyo Shopify Integration has some special handling of the UI rather than a custom “Placed Order” (even if it’s name the same) since a custom metric can be of any data (in no particular or consistent manner).  That’s my best guess at least!

      4 replies

      retention
      Partner - Platinum
      retentionAnswer
      2025 Champion
      August 24, 2021

      @xjuzeng - I think the natively built Klaviyo Shopify Integration has some special handling of the UI rather than a custom “Placed Order” (even if it’s name the same) since a custom metric can be of any data (in no particular or consistent manner).  That’s my best guess at least!

      Joseph Hsieh // retentioncommerce.com // X: @retention
        alex.hong
        alex.hong
        Klaviyo Alum
        August 24, 2021

        Hi @xjuzeng ,

        Going off of what has been mentioned, they are correct in the sense that the Klaviyo UI in relation to any integration and custom metrics is just designed in a different way in comparison to Shopify’s native integration. Great reply @retention !

        X
        Contributor I
        xjuzengAuthor
        Contributor I
        August 25, 2021

        Hi @xjuzeng ,

        Going off of what has been mentioned, they are correct in the sense that the Klaviyo UI in relation to any integration and custom metrics is just designed in a different way in comparison to Shopify’s native integration. Great reply @retention !

        i want it，so what should i do，thx

        alex.hong
        alex.hong
        Klaviyo Alum
        August 25, 2021

        Hi @xjuzeng ,

        Although I understand that you would want this type of UI into our own integration, I would like to express that the previous posts are right in the sense of that is just how it will appear. At the moment, only ecommerces that Klaviyo have a native integration with will display this way in comparison to custom metrics pulled in. I can definitely share this feedback with our Product Team so that they can look into this for the future and will update here when the time comes.

         

        Thank you!

        Alex

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