Woocommerce 'Started Checkout' not tracking

Forum|Forum|5 years ago
July 30, 2021
3 replies
231 views

I’ve seen others with the same problem that has required someone from the Klaviyo team to investigate. I’ve tried the suggestions listed on those tickets and they don’t work.

I have already installed and linked the wordpress plugin. My sales data has all transferred, except for one issue: Started Checkout doesn’t track.

I can’t get started with my emails until this issue (and another I have a ticket open for) are resolved.

This topic has been closed for replies.

Best answer by Dov

Hello @Muhammad Talha & @jessicamdf,

Thanks for posting this!

I left a note in the thread below that speaks to this issue directly. Please have a look there for more potential fixes for this issue.

M

Muhammad Talha

Contributor I

Same problem here started checkout not working in my woocommerce store too i tried many things but still doesn’t work .

DovAnswer

Klaviyo Alum

Hello @Muhammad Talha & @jessicamdf,

Thanks for posting this!

I left a note in the thread below that speaks to this issue directly. Please have a look there for more potential fixes for this issue.

DD

J

jessicamdfAuthor

Problem Solver I

I just want to comment for anyone who may be having the same issue. As Dov suggested in another thread for a separate issue, I had a space at the start of my Klaviyo API Key in the Woocommerce plugin from when I copy/pasted. This has resolved the Started Checkout issue.

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