Abandoned Checkout Email Blocked By Password Protected Shopify Store

Question

Hello all - Our website uses Headless Commerce for our Shopify Ecommerce. The Add to Cart is on our main website, then when users hit ‘Checkout’ it will redirect to our Shopify Checkout page.

I’m trying to use Klaviyo to send a series of Abandoned Checkout emails. After building the Flows and testing the Abandoned Checkout email, it sent and was received just as it was supposed to. However, when clicking the link to view the items in the cart, it was redirected to the home page.

Since we’re using headless commerce, our Shopify store is not customer-facing and therefore is password protected to restrict all access. That is why it blocked the {{ event.extra.checkout_url }} from going to the Checkout page, but instead went to the store’s homepage. (FYI: I temporarily removed the password from the store and the link worked just fine)

Does anyone have a work around for this (permanently removing the store password is not an option)?

Desired Process:

Abandoned Checkout (Shopify)

Abandoned Checkout Email gets sent. (Klaviyo)

User clicks on the BUTTON (email)

Redirects to that users Abandoned Checkout page. (Shopify)

User completes the Checkout. (Shopify)

Thank you in advance.

Byrne C · Accepted Answer

Hey ​@troylott,The behavior you’re seeing with the{{ event.extra.checkout_url }} is actually very likely to be expected behavior when previewing and testing an abandoned checkout flow with Shopify.There are a few different factors that can cause{{ event.extra.checkout_url }} to not work as expected when testing. When previewing, you have access to the ten most recent checkout started events. When you preview as somebody who started, and then completed a checkout, this URL will direct you back to the homepage, because their cart no longer exists. Additionally, Shopify takes around 10 minutes to set the checkout rebuilding URL live. After a customer starts a checkout,{{ event.extra.checkout_url }} is sent to Klaviyo in the checkout started event, but it takes about 10 minutes for that URL to be functional. This usually isn’t an issue for people who actually enter the flow, because there’s likely a time delay longer than 10 minutes before the first email in the flow.This all results in making this URL harder to preview and test, unfortunately. I’d recommend scrolling through the last 10 checkout started events, when previewing your email, and trying to find one over 10 minutes ago, that hasn’t purchased yet, and testing to see if the checkout URL for that email works. If not, let me know!-Byrne

ArpitBanjara · Answer

Hey ​@troylottCan you try this?Make sure your checkout domain (checkout.your-store.myshopify.com) is NOT gated by password protection.You can request Shopify support to restrict password protection only to the storefront and allow checkout links (generated by cart recovery or Klaviyo) to remain accessible.it's technically a Shopify-side setting.But you will have to ask support about this.if you're truly headless, you may not even have a theme or Liquid access, right? if you had that, you can try toSet up a custom redirect in your .liquid theme for the password page that allows access to /checkout URLs.I hope this helps and thank you for sharing your question here in the community.CheersArpit

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