Skip to main content
Contributor I
August 17, 2023
Solved

Back in stock button not showing when translation definition is present in url

  • August 17, 2023
  • 2 replies
  • 145 views

Hey,

 

I am working with your Back in Stock button feature, and have noticed when the URL has the translation definition present in the URL the button doesn’t appear. I have triple checked and my code is integrated correctly, but not sure if there’s a setting in Klaviyo that needs to be addressed or if this needs to be approached a different way.

 

Example: 

www.store.com/sv/products/product - Doesn’t show button (Swedish)

www.store.com/products/product - Shows button

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @Tall Boy Water

     

    My apologies for the delay here - may I ask which theme you’re using for Shopify? (if you’re using Shopify - if not, which e-commerce platform are you using?)

     

    Back in stock functionality is only supported for the free Shopify themes, as noted here in the Help Center:

     

    Best,
    Brian

    2 replies

    Brian Turcotte
    Klaviyo Alum
    August 18, 2023

    Hi @Tall Boy Water!

    I’m going to run this by Engineering and I’ll update the thread ASAP!

     

    Best,

    Brian

    Brian Turcotte
    Klaviyo Alum
    September 5, 2023

    Hi @Tall Boy Water

     

    My apologies for the delay here - may I ask which theme you’re using for Shopify? (if you’re using Shopify - if not, which e-commerce platform are you using?)

     

    Back in stock functionality is only supported for the free Shopify themes, as noted here in the Help Center:

     

    Best,
    Brian