Hi @sushilsth 

Thank you for posting your question in the community and thank you for sharing a screenshot of the segment you are building out.

Based on your description of the segment conditions you want, I believe you should set the second condition for Placed Order as follows:

Placed Order > Zero Times > In the last > 30 Days

So, you would want to change your second condition from “equals” to “Zero Times.” When that is updated, you’ll also want to then set the duration criterial to “In the last 30 days”

Give that a shot and let me know if that doesn’t generate the results you are looking for.

Thanks!

@In the Inbox 

Hi @In the Inbox 

Thank you for your response and sorry for the late replay. I have tried your suggestion and it still does not work for me.

I would like to add additional details here that I have missed to mention in the above details. “Started Checkout” is fired using JavaScript browser event whereas the “Placed Order” event is fired using Klaviyo server-side API. Does this different implementation of 2 different event could impact on my segment settings?

Do you have any insight after these additional details?

Thank you.

Hey @sushilsth! I’m going to move this thread into our Developer Group so they can help you troubleshoot further. 

Can you please let me know how I can access thread link to Developer Group?