So, i prepared email template as per my preference, no issues, happy with it.
Now, when I sent out emails it has errors on the mobile display, but okay on the desktop. Is this common for klaviyo, that I have to make the template twice for mobile and for desktop? On mobile it just says “Headline” and some basic images provided by klaviyo all wrong.
Thanks
Best answer by Byrne C
Hi
Welcome to the Klaviyo community! By any chance, does your email template have mobile-only blocks? You can check this by going to the template editor and switching from Desktop to Mobile, in the bar at the top of the editor. After that, mouse over the blocks and sections in your template. Do any of them have a little phone icon next to them? If so, that means that these blocks are only going to be shown to people viewing on mobile devices. You can edit/remove these blocks if you’d like.
If that’s not happening, would you mind sending over a screenshot of how the email looks in both desktop and mobile view? That’ll help me determine why this may be happening.
+28Hi
Welcome to the Klaviyo community! By any chance, does your email template have mobile-only blocks? You can check this by going to the template editor and switching from Desktop to Mobile, in the bar at the top of the editor. After that, mouse over the blocks and sections in your template. Do any of them have a little phone icon next to them? If so, that means that these blocks are only going to be shown to people viewing on mobile devices. You can edit/remove these blocks if you’d like.
If that’s not happening, would you mind sending over a screenshot of how the email looks in both desktop and mobile view? That’ll help me determine why this may be happening.
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