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Contributor I
May 12, 2026
Solved

Hi gus, How can i fix this issue

  • May 12, 2026
  • 2 replies
  • 139 views

 

    Best answer by ArpitBanjara

    Hey ​@Swish 

    Can you try this? Click on the block containing your email input field and check its visibility or display settings. If it's set to show on desktop only, that would explain the warning. You'd want to make sure the email field is visible across all devices, or that each device layout (desktop and mobile) has its own input field.

    You can also just click Add block directly from the alert on the left panel and see if Klaviyo guides you to the right spot automatically. That might be the quickest way to resolve it.

    Let me know if this works, and thank you for posting your question here in the community

    Cheers

    Arpit

    2 replies

    ArpitBanjara
    Principal User II
    Principal User II
    May 13, 2026

    Hey ​@Swish 

    Can you try this? Click on the block containing your email input field and check its visibility or display settings. If it's set to show on desktop only, that would explain the warning. You'd want to make sure the email field is visible across all devices, or that each device layout (desktop and mobile) has its own input field.

    You can also just click Add block directly from the alert on the left panel and see if Klaviyo guides you to the right spot automatically. That might be the quickest way to resolve it.

    Let me know if this works, and thank you for posting your question here in the community

    Cheers

    Arpit

    Arpit Banjara - Lead Email Marketing Specialist at Flowium
    SwishAuthor
    Contributor I
    May 15, 2026

    thank you for your time, the problem is solved