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Hi!

We’re currently setting up product reviews in our Trustpilot account. 

We’re using our order confirmation email to send the product information to Trustpilot to create the review invitation. 

This is the snippet from Turstpilot we’re using

Curious to know how users have added this before? Or if there’s anything to watch out for….

 

 

Hi ​@Tom Wood ! Thank you for reaching out to the Community. 

To clarify, are you looking to connect your Klaviyo account to Trustpilot? If so, Trustpilot has a step by step guide on how to set this up: https://help.trustpilot.com/s/article/Trustpilots-Klaviyo-integration?language=en_US . 

If you are wondering how to set something up specifically within your Trustpilot account, it will be best to reach out to their support team! 

 


Hi ​@emma.owens, thanks for the reply. 

Yes, we have the Trustpilot and Klaviyo integration, but so far, I can see that it only allows us to show Trustpilot review widgets in templates.

We are currently sending order information to Trustpilot via our order confirmation flow → this is for service reviews. 

We’re now looking at sending product reviews too, however this seems to be more tricky!

Yeah, we’ve been in contact with the support team :)


Thanks for the info, Tom! Stepping in for Emma here - was there anything specific that you were having trouble setting up? While we wouldn’t have too much insight in editing the script to make sure the information sends over, if you’re having a hard time determining the correct dynamic values to add to the script, we could certainly advise on that.


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