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Problem Solver I
November 7, 2024
Solved

Metric Failing: Form completed by profile

  • November 7, 2024
  • 3 replies
  • 112 views

Hi There :)

 

The Metric “Form completed by profile” stopped working a month ago on all our accounts.

 

We use the klaivyo form as a “succes page” for subscribers. For example when they click “No thanks to product reviews”. This metric this usually created is also used to trigger flows and segments.

 

example:

<a href="{% update_property_link 'product_reviews' 'no' 'https://www.sinful.dk/#afmeld-produktanmeldelser' %}" style="text-decoration: underline; color: rgb(51, 51, 51);"><span style="font-family: 'Plus Jakarta Sans', Verdana;">Frameld her</span></a>

 

Does anybody know why it could have stopped working (At the same time accross 11 accounts).

 

Thanks!

 

    This topic has been closed for replies.
    Best answer by chloe.strange

    @Mathilde

    I’m moving this over to a support ticket for further investigation into your specific situation. They will be in touch with you soon. 

    ~Chloe

    3 replies

    chloe.strange
    Community Manager
    Community Manager
    November 25, 2024

    Hi ​@Mathilde

    This is an interesting question - are you still having this issue?

    ~Chloe

    MathildeAuthor
    Problem Solver I
    November 26, 2024

    Hi ​@chloe.strange,

    Yes, the issue is still the same here :)

    chloe.strange
    Community Manager
    Community Manager
    December 5, 2024

    @Mathilde

    I’m moving this over to a support ticket for further investigation into your specific situation. They will be in touch with you soon. 

    ~Chloe