Skip to main content
Problem Solver I
Nov 7, 2024 2:17 PM UTC
Solved

Metric Failing: Form completed by profile

Hi There :)

 

The Metric “Form completed by profile” stopped working a month ago on all our accounts.

 

We use the klaivyo form as a “succes page” for subscribers. For example when they click “No thanks to product reviews”. This metric this usually created is also used to trigger flows and segments.

 

example:

<a href="{% update_property_link 'product_reviews' 'no' 'https://www.sinful.dk/#afmeld-produktanmeldelser' %}" style="text-decoration: underline; color: rgb(51, 51, 51);"><span style="font-family: 'Plus Jakarta Sans', Verdana;">Frameld her</span></a>

 

Does anybody know why it could have stopped working (At the same time accross 11 accounts).

 

Thanks!

 

    This topic has been closed for replies.
    chloe.strange
    Community Manager
    Dec 5, 2024 12:43 AM UTC

    ​@Mathilde, 

    I’m moving this over to a support ticket for further investigation into your specific situation. They will be in touch with you soon. 

    ~Chloe

    3 replies

    chloe.strange
    Community Manager
    Community Manager
    Nov 25, 2024 9:19 PM UTC

    Hi ​@Mathilde, 

    This is an interesting question - are you still having this issue?

    ~Chloe

    MathildeAuthor
    Problem Solver I
    Nov 26, 2024 7:03 AM UTC

    Hi ​@chloe.strange,

    Yes, the issue is still the same here :)

    chloe.strange
    Community Manager
    Community Manager
    Dec 5, 2024 12:43 AM UTC

    ​@Mathilde, 

    I’m moving this over to a support ticket for further investigation into your specific situation. They will be in touch with you soon. 

    ~Chloe