Hi, I just joined here and I was trying out the spin to win form, I have successfully integrated it to my website but what's happening is after I created the flow it is not recording some events like “form completed by profile” and now the flow is not working because I’m using the “$success_step_name” that doesn't exists. I don't think I have done anything to stop the evens from being recorded.
Best answer by Byrne C
Hey
Happy to help out with your form and flow. When you mention that you’re using $success_step_name, what do you mean? Are you saying that this property is a profile filter on your flow?
From what I’m gathering, it seems like people who fill out your form aren’t entering your flow, and you’re trying to figure out why. Is that right? Also, what’s the trigger of your flow?
The best way to test why this isn’t working is to fill out your form, and then visit your flow. Click on the trigger of your flow, and press “Preview”. Search for your profile in the search bar, and see if your profile would trigger the flow. If it doesn’t, you’ll see a red warning message, and you can click “view filters” to see why you wouldn’t enter. It will tell you which filters you didn’t qualify for, explaining what prevented you from entering the flow.
Does that make sense? Let me know if I can answer any follow-up questions, or if you’re still seeing an issue!
+14Hi
Open your Spin to Win form
Go to Signup Forms → Select your Spin to Win form → Edit Form
Check the Success Step
Make sure there’s still a step labeled something like “Success Step”.
If it was deleted or renamed, create a new one using the “Add Step → Success Step” option.
Add your thank-you message or coupon reveal here (e.g., {{ coupon_code }}).
This step is what triggers the $success_step_name and “Form Completed by Profile” events.
Confirm Submit Action
In the form settings, make sure the Submit Action is set to “Show Success Step” (not “Close Form” or redirect).
Check Your List Connection
Under Behaviors or Submit Settings, confirm that contacts are being added to the correct list.
Re-Publish the Form
Save and publish again, then test it in an incognito window.
Fill out the form and check your test profile in Klaviyo, you should now see the $success_step_name event recorded.
Event $success_step_name appears in the profile’s activity feed.
Form submissions show as “Form Completed by Profile.”
Flow is triggered correctly from that event.
If those are all working, your flow should now trigger without issues!
+27Hey
Happy to help out with your form and flow. When you mention that you’re using $success_step_name, what do you mean? Are you saying that this property is a profile filter on your flow?
From what I’m gathering, it seems like people who fill out your form aren’t entering your flow, and you’re trying to figure out why. Is that right? Also, what’s the trigger of your flow?
The best way to test why this isn’t working is to fill out your form, and then visit your flow. Click on the trigger of your flow, and press “Preview”. Search for your profile in the search bar, and see if your profile would trigger the flow. If it doesn’t, you’ll see a red warning message, and you can click “view filters” to see why you wouldn’t enter. It will tell you which filters you didn’t qualify for, explaining what prevented you from entering the flow.
Does that make sense? Let me know if I can answer any follow-up questions, or if you’re still seeing an issue!
+27Hi
Just wanted to check and see if this has been resolved!
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