Pre-filling a Trusted Shops review link with customer information

Question

Hello everyone,We have set up a flow where we have a link in one of the emails for the customer to leave a review for our store on Trusted Shops.However, we want to prefill this Trusted Shops review link with information that will then prefill the review with the customer's email and order information.We think this would make it easier for people to leave a review, because currently our assumption is that the plain link is hindering people from reviewing because they have to type in their information manually.Is it possible to do this, and how?We have found some resources and tried constructing a link, but when entered into an email template, we get an error message saying some variables should be fixed, but we don't know which ones.Resources: https://help.etrusted.com/hc/en-gb/articles/360055740312-How-can-I-send-my-own-Review-Invites-#optional-step-3-parameter-transfer-and-coding-of-the-review-linkExample link:https://www.trustedshops.com/reviews/evaluate?shop_id=ADDTHETRUSTEDSHOPSIDHEREFOROURSTORE&buyerEmail={{ buyerEmail | url_encode | base64_encode }}&shopOrderID={{ orderNumber | url_encode | base64_encode }}Best regards,Jelena

Brian Turcotte · Accepted Answer

Hi@Jelena!To add to@Spark Bridge Digital LLC’s excellent answer, the trigger will change the URL she provided based on the event variablethat is associated with the triggering metric. In the link she gave, this would be the highlightedpart here:https://www.trustedshops.com/reviews/evaluate?shop_id=ADDTHETRUSTEDSHOPSIDHEREFOROURSTORE&buyerEmail={{ email|default:"" }}&shopOrderID={{ event.extra.order_number|default:'' }}I’m not sure what your Fulfilled Order metriclooks like, but you will have to check to see what the appropriate eventvariable would be for Shop Order ID. In this case, it could be different, like{{ event.extra.fulfillments.order_id|default:'' }}To see all the event variables for a metric, and selectthe correct event data, you can follow the steps in this Help Center article:How to find event variablesYou can encode your URL using the following two links:https://www.urlencoder.org/https://www.base64encode.org/I hope this helps!- Brian

Spark Bridge Digital LLC · Answer

Hey@Jelena-This type of pre-filled link will rely heavily on the data that is in your flow trigger. If your metric trigger for the flow is ‘Placed Order’, you just need to swap out some of your variable language to match what data your website is passing over.It can get it a bit complicatedbut your link may end up looking more like this -https://www.trustedshops.com/reviews/evaluate?shop_id=ADDTHETRUSTEDSHOPSIDHEREFOROURSTORE&buyerEmail={{ email|default:"" }}&shopOrderID={{ event.extra.order_number|default:'' }}But you need to swap out‘ADDTHETRUSTEDSHOPSID’ filler with your actual trusted ShopID.This may take some testing but your flow data will feed the order number if you have the right metric as the trigger! And thenthose parameters will pre-fill and feed it over to the landing page link.

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