Hello, 

We’re a e-commerce webshop based on Woo commerce.

Right now we’re trying to set up the “SHIPPING CONFIRMATION” flow using the metric “Fullfiled order” 

However whenever I go to personalize the email template on this flow all the last contacts/orders I find in “ preview & test” are those of gift cards and not the actual last orders with the status shipped. 

I assumed it’s because Gift Cards orders on the webshop have the status (completed) instead of (shipped) , but among the 10 suggestions klaviyo gives for “preview and test” , one of them is an old order (not of a gift card) with the status SHIPPED. 

We also have tried to cancel the integration that gave orders the status (shipped) on woo commerce and note them as (completed) instead but still couldnt find those last orders with the completed status in the flow? 

For the information we work with DHL Express for shipping , is there any way to sync it with klaviyo or woo commerce so we can also have the tracking number for all the shippments in the klaviyo properties to personalize in every email. 

Would appreciate help to understand what we should do better to set this flow up please!!

Thank you.