sms-integrations email use

4 replies
166 views

Hi all,

I see that Gorgias uses a sms-integrations+<ID>@klaviyo.com type integration to handle SMS conversations based on Klaviyo SMS responses.

Does anybody know how I might be able to gain access to something like this? Can I create a new App and just install in one Klaviyo account and maybe get approval for that?

Thoughts?

Byrne CAnswer

Community Manager

Hi @jastechnology,

As of now, it’s unfortunately not possible to do this via API or a created app. Apologies for this. If these sms-integrations+<ID>@klaviyo.com emails are being created as profiles in Klaviyo, you can use the Get Profiles endpoint to pull these profiles out of Klaviyo, but I don’t believe it can be set up in the way you described. Talha’s suggestion above might be a good jumping off point, or provide some ideas on how to set up your app, however!

Byrne C

Community Manager

Hi @jastechnology,

Would you mind explaining what you’re looking to achieve in a bit more detail? I can’t guarantee we’ll be able to come up with a solution here, but I’d love to understand your situation a bit more, and provide any guidance I can!

J

jastechnologyAuthor

Contributor II

Yeah. Thanks for reaching out! Gorgias is responding to Klaviyo SMS Conversations within their app. They are doing so by sending an email to a special Klaviyo email address like sms-integrations+<phone number>@klaviyo.com. I’m just curious if there is a process for me to get approval to do this as well for our Klaviyo account through our Klaviyo App and integration.

That make sense?

Byrne CAnswer

Community Manager

Hi @jastechnology,

As of now, it’s unfortunately not possible to do this via API or a created app. Apologies for this. If these sms-integrations+<ID>@klaviyo.com emails are being created as profiles in Klaviyo, you can use the Get Profiles endpoint to pull these profiles out of Klaviyo, but I don’t believe it can be set up in the way you described. Talha’s suggestion above might be a good jumping off point, or provide some ideas on how to set up your app, however!

J

jastechnologyAuthor

Contributor II

Ok thanks. So Gorgias just has some special blessing to do this?

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