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Zapier not pulling new leads from Klaviyo

  • December 19, 2025
  • 7 replies
  • 73 views
P
Problem Solver I
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I am trying to transition my python script to Zapier. We use the script to pull customer, product views, and products in cart and create a lead for our commercial sales team. We were creating new Asana tasks but have transitioned over to PipeDrive. The designed the zap to pull new profiles from a lead gen segment. I cross check PipeDrive for the person. If we have no record of the person, it creates the record. I then pull product view and cart events which are merged together to create a list. The final step is to create a lead and add a note in Pipedrive for our Commercial Sales team. 

It seems that Zapier is not pulling the records when they are added to the customer segment. It should have ran 5 times on 12/18 but Zapier shows no record. 

12/18 New Klaviyo Customer Profiles
Zaps Run.
First step pull from Klaviyo.

Have I not set it up correctly? Is there something else I need to check?

 

Thanks in advance!

 

Best answer by whereisjad

​@prima_coffee_dev Could you please share the complete Zapier workflow? It appears to be a black box at the moment, and without seeing the full setup, it's difficult for us to understand the issue or provide assistance.

7 replies

whereisjad
Expert Problem Solver IV
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  • whereisjad
  • Expert Problem Solver IV
  • Answer
  • December 19, 2025

​@prima_coffee_dev Could you please share the complete Zapier workflow? It appears to be a black box at the moment, and without seeing the full setup, it's difficult for us to understand the issue or provide assistance.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/
P
Problem Solver I
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  • prima_coffee_dev
  • Author
  • Problem Solver I
  • December 23, 2025

​@whereisjad Thanks for the comment. Here is the complete workflow. The first step is where I am having issues. 

 

I noticed that there was another list attached to the trigger. I have deleted it and waiting for a new run to see if that was the problem.

P
Problem Solver I
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  • prima_coffee_dev
  • Author
  • Problem Solver I
  • December 23, 2025

​@whereisjad Thanks for the comment. Here is the complete workflow. The first step is where I am having issues. 

 

I noticed that there was another list attached to the trigger. I have deleted it and waiting for a new run to see if that was the problem.

Here was the old configurations before I deleted it. 

 

whereisjad
Expert Problem Solver IV
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  • whereisjad
  • Expert Problem Solver IV
  • December 23, 2025

​@prima_coffee_dev please confirm if the change fixed the issue.  Surely if the trigger is referencing a non-existent segment it is logical for this zapier flow not to work

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/
Daniel221
Contributor I
  • Daniel221
  • Contributor I
  • December 23, 2025

If Zapier isn’t pulling new leads from Klaviyo, first check that the Klaviyo trigger is set to “New Subscriber” or “New Profile” and that it’s connected to the correct list or segment. Make sure the Klaviyo API key is valid and has not been regenerated. Also note that Zapier only pulls new data after the Zap is turned on, so older leads won’t sync retroactively.

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P
Problem Solver I
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  • prima_coffee_dev
  • Author
  • Problem Solver I
  • December 30, 2025

​@prima_coffee_dev please confirm if the change fixed the issue.  Surely if the trigger is referencing a non-existent segment it is logical for this zapier flow not to work

It was the issue. I am not sure why I did not find is sooner but that is life. Thanks for responses and I appreciate the time you took to try to help me. 

P
Problem Solver I
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  • prima_coffee_dev
  • Author
  • Problem Solver I
  • December 30, 2025

If Zapier isn’t pulling new leads from Klaviyo, first check that the Klaviyo trigger is set to “New Subscriber” or “New Profile” and that it’s connected to the correct list or segment. Make sure the Klaviyo API key is valid and has not been regenerated. Also note that Zapier only pulls new data after the Zap is turned on, so older leads won’t sync retroactively.

Thanks for responding. I knew the API keys were valid as I was able to pull events for profiles. It was an extra field that also looked at a list.

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