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Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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Klaviyo Reviews are here!

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Brian Turcotte
Brian Turcotte
solved this question

Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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1240 Topics
K
Contributor I
KarsvdvContributor I
asked in Integrations and Reviews
Why doesn't Klaviyo accept the Shopify tag from my custom Order metric?

Hi all, For my client I created a Shopify Flow. It triggers when a customer returns a product and adds the note ‘returned’. It then triggers an event in Klaviyo: ‘Returned Order by Shopify’. The event/metric is being created, but no event properties are being pushed through, making it rather useless. I would like to add the following properties: Item Image, Item Name, Item URL, Quantity, Price and the Cancel Reason. Does anyone know how to code this properly so the events are being pushed to Klaviyo. It would be most appreciated. The customer properties are empty, as we do not need these.  When I only add the following:{"Cancel Reason":"{{refund.order.cancelReason}}"}It does push through a property, but it’s empty..  If someone has knowledge of this and wants to give it a go: {"Cancel Reason":"{{order.cancelReason}}”,"Item Image":"{% for refundLineItems_item in refund.refundLineItems %}  {{refundLineItems_item.lineItem.image.url}}{% endfor %}","Item Name":"{% for refundLineItems_item i

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Taylor Tarpley
Community Manager
2 years ago
G
Contributor II
GabrielaContributor II
asked in Integrations and Reviews
Added to Cart tracking issue after the API changes

Hi! Since the 13th June, the tracking of Added to Cart is not working properly. I was wondering if thats related with the API update. We dont use profile API in our Shopiy integration. Thanks,

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alex.hong
2 years ago
Harts Fabric
Contributor I
Harts FabricContributor I
asked in Integrations and Reviews
Product Block Not Adding Items When Selected

I’m having an issue with the Product Block that I’ve never experienced before. When I click the ‘Browse for Products’ button our product catalogue opens like normal, however when I select a product and click ‘Add Products’ nothing happens. The catalogue window closes but the product hasn’t been added to the block. I thought it might be an issue with the product being brand new, but I’ve tried adding older products with no luck. I’ve also tried opening an old template and adding new products to its block, and I’m having the same issue. I can remove an item that had been selected previously, but it won’t add the product back once deleted. We’ve been using Klaviyo for many years and never had this issue before. Is this something anyone else has dealt with? Or should I just reach out to Klaviyo support? 

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Harts Fabric
Contributor I
2 years ago
B
Contributor I
ben-larsonContributor I
asked in Integrations and Reviews
How to Host Custom Preferences Page that will Delete $list_field Profile Property Previously Added?

I’m trying to accomplish something similar to the EmailInterests example documented here.Basically I have a profile property called “preferences” which contains a list of strings.  Users can visit my hosted page and select their preferences.<form action="" method="POST"> <input type="hidden" name="$fields" value="preferences" /> <input type="hidden" name="$list_fields" value="preferences" /> <input type="email" name="$email" value="{{ person.email|default:'' }}" /> <label> <input type="checkbox" name="preferences" value="pref_1" {% if 'pref_1' in person.preferences %}checked="checked"{% endif %} /> Pref 1 </label> <label> <input type="checkbox" name="preferences" value="pref_2" {% if 'pref_2' in person.preferences %}checked="checked"{% endif %} /> Pref 2 </label> <button type="submit"> Update preferences </button></form>This mostly works as expected.  Selecting just “Pref 1” makes “pre

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I
Contributor I
2 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Integrations and Reviews
Integrate klaviyo with my mobile app

Hi all, We have a mobile (game) app called ‘Guess in 10’. As the first step in the app, users have to sign up. Currently this email ID goes to Firebase, I want it to also be stored in a list on Klaviyo, is there a way?I have klaviyo also on my e-commerce website and love it, hence want to integrate it with our app as well.

14161
retention
Partner - Platinum
2 years ago
A
Contributor I
alex_showdropContributor I
asked in Integrations and Reviews
Sending Profiles to another account via API

I am a software engineer that represents a company which, in short, collects emails on behalf of a business. That business wants the collected emails sent to their own Klaviyo account (via api, on demand as we receive them). Any documentation or message board threads only speak to sending to your own Klaviyo account. So I have a couple of questions…Is there a way to send emails to a Klaviyo account that you do not own via API? If so, is there documentation available? What is a Klaviyo Partner? Is this the direction I should be heading? Is this an app I would develop that any brand could install, which would then give me access to their account to send the emails to? Followup to 3… how would we become a Klaviyo Partner?

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Omar
Partner - Platinum
2 years ago
T
Contributor I
TvinsContributor I
asked in Integrations and Reviews
Share newsletter on Facebook

Hi! What is the best way to share a newsletter made in Klaviyo on Facebook?

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Omar
Partner - Platinum
2 years ago
B
Contributor I
BTStoreContributor I
asked in Integrations and Reviews
Started Checkout new customer Woocommerce

Hello, Can a new customer i.e. a customer that does not have an account trigger ‘started checkout’. We have a stepped cart in Woocommerce, with the email on the first step. Thank you...

2608
Omar
Partner - Platinum
2 years ago
I
Active Contributor II
IztokActive Contributor II
posted in Integrations and Reviews
Any seasoned Shopware users here?

Hi, I am not sure whether this is the right place to ask, but we are migrating to Shopware e-commerce platfor and I would love to connect with seasoned users and see some of the solutions they chose. For like:product feeds (Google ads, Klaviyo ...) dynamic coupons, anything really would be helpful …Best,Iztok

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Active Contributor II
2 years ago
S
Contributor I
Sunil_1999Contributor I
asked in Integrations and Reviews
Magento 2.3.4 integration Oauth issue

While activating the Oauth from magento then facing this errorKlaviyo is unable to connect to Magento Server for OAuth Handshake.Url tried was: https://dev-anatta.molekule.com/oauth/token/requestPlease ensure that both /oauth/token/request and /oauth/token/accessare accessible

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David To
Klaviyo Employee
2 years ago
S
Contributor I
sromanoContributor I
asked in Integrations and Reviews
Question regarding June 13th 2022 API changes

Thanks to everyone in advance - I received the below email from klaviyo - I am wondering if I am required to update our backend/restapi integration considering it uses a private key?We use the PHP klaviyo library and use the track() method across our system. Thanks Sam --------Hi there, I am reaching out to you because of an upcoming API change that we believe will impact how you are passing certain profile updates to Klaviyo. What’s ChangingAfter June 13th, our Identify API will no longer support making updates to an existing profile’s unique identifiers (email address, phone number, and external id). Now, to make these profile  updates, you will need to utilize Klaviyo’s Profiles API, which requires using an account’s Private API Key. WhyIn order to prevent potential abuse, we will require the use of a Private API Key to update profile identifiers like email address and phone number using our Profiles API. Action RequiredOver the last 90 days, we’ve observed profile identifier update

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David To
Klaviyo Employee
2 years ago
J
Problem Solver I
JDhereProblem Solver I
asked in Integrations and Reviews
Klaviyo is unable to connect to Magento Server for OAuth Handshake.

Quoting this answer: https://community.klaviyo.com/integrations-39/magento-2-4-1-integration-issue-2147?postid=7443#post7443I have a question to "how to solve that?"Because I am also facing a similar issue while integrating. We ran into an errorThere was an error while integrating your Klaviyo account with Magento 2. Below are the details about your errorKlaviyo is unable to connect to Magento Server for OAuth Handshake.Url tried was: NonePlease ensure that both /oauth/token/request and /oauth/token/accessare accessible So if you can help me, it will be very much useful.

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K
Klaviyo Employee
2 years ago
M
Contributor I
majidContributor I
asked in Integrations and Reviews
How do you create a profile and track orders to their profile via API?

Hi !I want to create custom order on Klaviyo. I only have customer name, email and phone number for creating customer on klaviyo.and for order creating I have products name, qty , and price. Can anyone please tell me exact API's for create customer and create order against that customer.thanks in advance.Regards:Abdul Majid

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Omar
Partner - Platinum
2 years ago
A
Contributor I
AniContributor I
asked in Integrations and Reviews
Error message on account for XXXXXX .

I’m getting this warring four or time. How i can remove this warning,,  Warning:Already loaded for account XXXXXX. Skipping account XXXXXX.This error is repeated with different accounts being skipped.

1956
stephen.trumble
Community Manager
2 years ago
S
Problem Solver I
SimonKProblem Solver I
asked in Integrations and Reviews
Check if user has an account in WooCommerce

Hi,I want to show a button to let users open the order in the their account.The problem is, that we also allow guest orders and not every user has an account in the shop.In this case I don’t want to show the button because the link would lead to an error page.Is there any way to check for an user account? I couldn’t find anything like it.

1566
David To
Klaviyo Employee
2 years ago
L
Active Contributor II
LaurentActive Contributor II
asked in Integrations and Reviews
Gif creation

Hello!I would like to create a gif with images from my website, I want to avoid screening each article. Is it possible to do it with klaviyo ? If it’s not, do you have a website on which I can create a gif with product links for instance. Thank you for your help ! 

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stephen.trumble
Community Manager
2 years ago
O
Contributor I
oleksandrHerasContributor I
asked in Integrations and Reviews
How to show 'Notify me' Back In Stock Button by tag on Collection Pages?

Hello!Is it possible to show the Back in Stock button on a Shopify collection page only by tag?I tried to use this code - ‘include_on_tags: 'enable-back-in-stock'’, but it doesn’t work for collection pages, just for product pages. Thanks

8341
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
mrgagliottaContributor I
asked in Integrations and Reviews
Using WooCommerce order statuses in Klaviyo

Hello community! We are slightly new to Klaviyo, first time posting here,so first we’d like to thank all members that helped Klaviyo became the best-in-class of its kind! Next is our question:Why (considering all the data Klaviyo accesses on its WooCommerce integration) do payment methods and middle order statuses (such as “Awaiting payment” and “On hold”) are not tracked at all? I’ll explain further why the integration should take that data aswell:Transactional emails: Many payment methods do require an additional step for the client to pay. Using Klaviyo would help us knowing how to reduce client hussle, and would give us a great tool to monitor other important aspects. Campaigns: Specific campaigns for those who (for example) bought with installments We know it would be possible to track those events with API calls but we do not fully understand how. It would be great if those missing fields will be automatically tracked in a future plugin release! Unless there is a smart way of doi

7233
Dov
2 years ago
A
Contributor I
annacwebberContributor I
asked in Integrations and Reviews
How can I build Surveys and Rating requests to work with Klaviyo?

Hi! I want to be able to re-create a survey in Klaviyo that we had created in Mailchimp. It was a live page and embedded in emails. Has anyone done this here or I will need to try and use a 3rd Party like Typeform or Survicate to achieve this? Here’s the simple survey and rating request we are trying to recreate here:https://us20.list-manage.com/survey?u=2f1317f68627303562cc51de8&id=dfdcf433af&attribution=false Since migrating, this is the last piece we just can't seem to sort out. I contacted support 2 weeks ago via message (the chat links don’t work for me in Chrome or Safari to contact them directly), and haven’t received a response. 

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P
Contributor I
2 years ago
S
Contributor IV
scullchrContributor IV
asked in Integrations and Reviews
SFRA Commerce Cloud Cartridge events not showing

I have installed the integration Cartridge for SFRA Commerce Cloud.I can only see the OCAPI “Placed Order" and “Ordered Product”.I have installed this in Project > Client > Cartridges so I can use for multiple sites, but when I try and addthis below the path cannot be found so my events are not firing from the Cartridge. I placed the pageFooter.isml   <isinclude template="klaviyo/klaviyoFooter"/>

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S
Contributor IV
2 years ago
Q
Contributor I
Querido TejidoContributor I
asked in Integrations and Reviews
Will there be a Wix integration anytime soon?

There will be an integration with Wix sites? I’ve done this with a POCO app, but I can’t use some options as the data feeds.Wix is an excellent ecommerce platform and you really should consider it!

731
Taylor Tarpley
Community Manager
2 years ago
I
Contributor I
immie48Contributor I
asked in Integrations and Reviews
Is Klaviyo for E-commerce only?

 Is Klaviyo only for e-commerce? Can it integrate with Wordpress and not Woo Commerce? 

5091
chloe.strange
Community Manager
2 years ago
P
Contributor I
pisiattuContributor I
asked in Integrations and Reviews
Integration with shopify

Hello, I change my store, how can i change my Store url from Connection Details?  In sgopify there was a problem with Checkout page and I had to create a news store.Thanks

731
alex.hong
2 years ago
A
Anonymous
asked in Integrations and Reviews
Facebook + Klaviyo integration error with multiple accounts

Hi,I am having trouble with my Facebook integration for two different Klaviyo accounts I have and I’m wondering if it’s because my Klaviyo accounts sit under the same user (me) and my Facebook accounts also sit under the same user (me).Company 1 Klaviyo + Company 1 Facebook lead ad = successfully integratedCompany 2 Klaviyo + Company 2 Facebook lead ad = successfully integratedBut then when I go back into either of these accounts, i’m getting an error message for the integration. (Klaviyo is no longer authorised to connect).Has anyone else run into this problem?

6866
L
Contributor I
2 years ago
N
Contributor I
nick-sgContributor I
asked in Integrations and Reviews
Account-level profile properties?

It is clear how to set person-level profile params via the API. However, I am setting up an integration in which I want to be able to upsert (Klaviyo) client-level parameters that would accessible to all lists and segments in the same manner as person-level profile params, but without having to update each person any time a client-level param changes.For illustrative example: Assume my product integrates with ACME Co (A) and sets a product_preference parameter in the profile of each customer. Assume I want a “default preference” to apply in any case that a person’s profile does not have a product_preference set. Client A may want to change that default preference from time to time. And, when they do, I want a way to represent that choice at the account level instead of having to repopulate the change across every known “person”. Is there a solution to this problem? Can that solution be implemented via an API endpoint?

572
N
Contributor I
2 years ago
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