301 Moved Permanently

3 replies
190 views

I’m hoping for some insight into why this error started appearing a few months ago on my POPUP form. I’m not sure if it’s affecting the form’s performance, since it only appears in the teaser on mobile.

Thanks in advance for any assistance.

bluesnapperAnswer

Champion & Partner

Just to confirm @Byrne C response, I had the same issue with the cloudflare 301 on forms and the culprit was http in the org settings. Changing to https cleared it.

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

Byrne C

Community Manager

Hi @twlex23,

This background appears when we’re not able to generate a background using your website, but it doesn’t actually have an effect on whether the form appears on your actual site, nor does it affect form performance.

We’ve seen this issue in situations where the customer’s website URL in their Organization settings starts with http: rather than https:, so changing your URL in your settings to https: might fix it. That being said, your form should still work as normal!

T

twlex23Author

Contributor I

I was actually able to correct this with an email sent this weekend by your support desk. Thank you!