Abandon Cart Flow - Product links not working

Hi @Taylor Tarpley 

Thank you for your reply. I tried everything you said, then I remembered my cart is not called cart it is called basket.

So I went into my site to the (cart) basket page and copied the URL then pasted it, in front of

https://mywebsite.com/basket/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

The word cart after my sites url worked.

All working now. I hope this might help someone else having this problem.

Have a great day.

Reestar x

@Reestar, 

Thank you for sharing your workflow with us! It is so helpful to any future Community users who are also experiencing the same problem! 

So glad to hear it’s working!

Best,

Taylor 

I have the same problem. Where excactly in the account settings can I put the “/” after my domain-name?

Hi, / Yes put it after the your domain-name or what I found that worked better was going to my cart/basket page on my site and coping and pasting the page url in front of the code.

https://mywebsite.com/basket/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

https://mywebsite.com/basket/ this is from your site

?wck_rebuild_cart={{ event.extra.CartRebuildKey }} this is the code from Klaviyo so put them together. It worked for me, as in my url it said basket not cart which was the demand​ in the link which would never work for me​​​​​​.

Good luck :)

Thanks, but where exactly after the domain-name?? Can you tell me all the steps how I come to my domainname, where I can put the / after it?

If you read the feed it tells you after the domian

 {{ organization.url }}/products/{{ item.product.handle }}

it is red above.

I have done this, but product link is still without / and not working when you click on product link text. When you click on the product picture it is working, but not when you click on the product text. 

I don’t know.

Try what I did, copy your page url into the link.

Go to your website, put something in you cart/basket/bag the click on that cart/basket/bag to show what is in there. the URL at the top should say 

https//yourdomain/bag/

or 

https//yourdomain/cart/

or 

https//yourdomain/basket

depending on what you have called it

past that infront of the code 

?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

so it now looks like

https//yourdomain/bag/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

If that dosent work, I don’t know! I am not a tech person, I make jewellery!!

But this worked for me.

Good luck, let me know if it worked

Hi @MaxStr, 

Welcome to the Community! @Reestar has been an absolute rockstar for jumping in here to help a fellow user! As they stated above, there are two options to make the link operational. 

1. You can navigate to Account > Contact Information > Organization > Website URL and from here add a ‘/ ’ to the end of your website domain. Changing the Website URL from www.yourwebsite.com → www.yourwebsite.com/    Make sure you Update or Save the information.

2. You could follow @Reestar’s instructions for what worked for her. When you navigate to your website’s abandon cart page, copy the URL, ensuring that there is a ‘ / ’at the end of it. It could look like ether of the three options they pointed out above, where the word for ‘cart’ be replaced with ‘basket’ or ‘bag’ according to your website. Copy and paste this in front of your abandon cart code:  ?wck_rebuild_cart={{ event.extra.CartRebuildKey }} .The end result should look like the code below. Make sure you Update or Save the information. Be sure your code is formatted perfectly, and there no additional spaces or letters.

www.yourwebsite.com/basket/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}  

Additionally, if your website is in a different language, you will need to translate the word ‘cart’ into your website language and replace the English word for cart in your URL.  I have seen other customers manually format their URL’s perfectly, however, needed to translate ‘cart’ in order for their link to properly function. For instance, in German it would look like

www.yourwebsite.com/wagen/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}  

Let us know if this helps! 

Best,

Taylor 

As a new Klaviyo user, I came across this issue only yesterday, but was relieved to see I wasn’t the only one who had this issue. I edited Klaviyo’s ‘Abandoned Cart’ flow accordingly and ‘tested’ each email. I discovered the issue was only on the 2nd email and not the first, (which I didn’t realise at the time). I could see quickly what the problem was by hovering over the link and saw there was no ‘/’ (slash) after my URL. I initially added one in and tried again, but it didn’t fix it. 

Steps taken to fix it

1. Copied the exact link from the 1st email into the 2nd one, however this STILL didn’t work
2. Cloned the 1st email and then edited it accordingly and replaced the original 2nd email in Klaviyo’s Abandoned Cart Flow.

I hope someone finds this useful, and Klaviyo support look into it as clearly there’s an issue somewhere.

Best

James