I’m experiencing an issue with my Abandoned Cart Flow. Currently, the flow is being triggered both when users simply view a product and when they actually add a product to their cart. This is causing the flow to send emails to users who have not added items to their cart, which is not the intended behaviour. How can I solve this?
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Abandoned Cart Flow "Added to Cart" Triggering Incorrectly
Best answer by alexratcliff
Hey
Great question!
For Abandoned Browse - your trigger needs to be ‘Viewed Product’ but add a filter into this as ‘Added to cart zero times’.
For Abandoned Cart - trigger is ‘Added to Cart’ with a filter of ‘Checkout Started zero times since starting this flow’.
I also have each of my three abandoned flows (Browse, Cart and Checkout) set to exclude customers is they are in one of the others flows within a 3 day period, to avoid overwhelming the customer but this is personal preference.
Hope this helps,
Alex
+5Hey
Great question!
For Abandoned Browse - your trigger needs to be ‘Viewed Product’ but add a filter into this as ‘Added to cart zero times’.
For Abandoned Cart - trigger is ‘Added to Cart’ with a filter of ‘Checkout Started zero times since starting this flow’.
I also have each of my three abandoned flows (Browse, Cart and Checkout) set to exclude customers is they are in one of the others flows within a 3 day period, to avoid overwhelming the customer but this is personal preference.
Hope this helps,
Alex
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