Hello,
I use abandoned cart flow on my website (Woocommerce).
The cart abandonment flow works... but sometimes customers are retriggered even though they went to the end of the checkout and paid !
It's a real problem, and it's hundreds of emails from customers asking if their order was successful.
How can we avoid this?
Hey
For your first point you have, all the profiles in the screenshot were skipped because they failed the flow filter “Place order zero times” meaning they placed and order and were skipped. So the filter is working as expected. However the last skipped was back in February which indicates that there might be a issue with the integration and its periodic syncs.
Second, it appears there is a second indicator that there is a syncing issue as the Klaviyo profile does not show a Placed Order event even though WooCommerce is showing a completed checkout.
The best way to fix this is to completely remove your WooCommerce integration from Klaviyo and reinstall. You won't lose any data, and once you reinstall, all of the data that was missing (ie placed order events) will be added to profiles appropriately through a historic sync as well as allow for all new events to sync into Klaviyo.
Hope this helps!
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