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About Campaign sending

  • August 15, 2022
  • 1 reply
  • 61 views

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Hi Team,

What’s the matter with this? Every time I have to wait for hours to load this, otherwise I can’t send emails successfully. Can you solve this problem?

 

Best answer by stephen.trumble

Hey @Mumu Helen 

Welcome to the Klaviyo Community! Sorry to see that you are having challenges with your campaign.

There is a known bug affecting how long its taking to update changes made to a campaign for some customers using the new template editor. I am adding your email address to the list of affected accounts. They are working on a solution and I will update you as soon as the development team has fixed the issue.

Thank you for your patience and being part of the Klaviyo Community!

1 reply

stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • August 16, 2022

Hey @Mumu Helen 

Welcome to the Klaviyo Community! Sorry to see that you are having challenges with your campaign.

There is a known bug affecting how long its taking to update changes made to a campaign for some customers using the new template editor. I am adding your email address to the list of affected accounts. They are working on a solution and I will update you as soon as the development team has fixed the issue.

Thank you for your patience and being part of the Klaviyo Community!