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About Campaign sending

  • August 15, 2022
  • 1 reply
  • 80 views

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Hi Team,

What’s the matter with this? Every time I have to wait for hours to load this, otherwise I can’t send emails successfully. Can you solve this problem?

 

Best answer by stephen.trumble

Hey @Mumu Helen 

Welcome to the Klaviyo Community! Sorry to see that you are having challenges with your campaign.

There is a known bug affecting how long its taking to update changes made to a campaign for some customers using the new template editor. I am adding your email address to the list of affected accounts. They are working on a solution and I will update you as soon as the development team has fixed the issue.

Thank you for your patience and being part of the Klaviyo Community!

This topic has been closed for replies.

1 reply

stephen.trumble
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Hey @Mumu Helen 

Welcome to the Klaviyo Community! Sorry to see that you are having challenges with your campaign.

There is a known bug affecting how long its taking to update changes made to a campaign for some customers using the new template editor. I am adding your email address to the list of affected accounts. They are working on a solution and I will update you as soon as the development team has fixed the issue.

Thank you for your patience and being part of the Klaviyo Community!