Account hacked

2 replies
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My account was hacked and used to send thousands of emails for which I was billed. I an unable to access support because the account was disabled.

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Taylor TarpleyAnswer

Community Manager

Hi @Cowgirl,

Thanks for sharing your question with the Community, I’m so so sorry you’re in this situation!

Even if your account is disabled , you are still able to reach out to our support team to talk about the situation and get this fixed! I would navigate here and choose the ‘Billing Dispute’ option dropdown > Other to get in contact with the team and share what has happened.

Hope you get this situation fixed!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @Cowgirl,

Thanks for sharing your question with the Community, I’m so so sorry you’re in this situation!

Even if your account is disabled , you are still able to reach out to our support team to talk about the situation and get this fixed! I would navigate here and choose the ‘Billing Dispute’ option dropdown > Other to get in contact with the team and share what has happened.

Hope you get this situation fixed!

-Taylor

C

CowgirlAuthor

Contributor I

Thank you Taylor. Because my (paid) account is disabled it says my access to email support (any support) is not available. However, I was able to send a request through the link you provided so thank you. In case these forums are monitored I will add to my comments that it seems like when a customer would need the MOST access to support is when the account has been hacked and disabled! Just sayin’. Thanks again for your comment and suggestion.

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