Account has just been disabled

Forum|Forum|5 years ago
August 1, 2021
1 reply
136 views

My account has just been disabled, even though I had it verified by a Klaviyo employee from the Success Team last Friday and was assured that I could send my campaign today (Sunday) without any problems.

We want to release a new product today and I don't get any feedback from the support team via email.

I am slowly running out of time and the project seems to be falling through.

If anyone can help me, I would be very grateful!

This topic has been closed for replies.

Best answer by Dov

Hello @Bjoern,

I checked in on this internally and it looks like this has been resolved.

Typically, the manual account review process (responsible for the disabled account) turnaround time is 24-48 hours. You can learn more about Klaviyo’s manual review process through the About Account Verification article we offer.

Thanks for being a member of our Community.

DovAnswer

Klaviyo Alum

Hello @Bjoern,

I checked in on this internally and it looks like this has been resolved.

Typically, the manual account review process (responsible for the disabled account) turnaround time is 24-48 hours. You can learn more about Klaviyo’s manual review process through the About Account Verification article we offer.

Thanks for being a member of our Community.

DD

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