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Contributor I
ngogate
Contributor I
Sep 16, 2021 12:41 AM UTC
Solved

Active on Site data is going to the wrong account

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.

Any thoughts? 

Thanks!

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    Mailbox Manny
    Mailbox MannyAnswer
    Partner - Silver
    Sep 16, 2021 2:49 AM UTC

    That's odd.  Did you double check the company id's were correct?

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    2 replies

    Mailbox Manny
    Partner - Silver
    Mailbox MannyAnswer
    Partner - Silver
    Sep 16, 2021 2:49 AM UTC

    That's odd.  Did you double check the company id's were correct?

    Subscribe. Segment. Send. Repeat.
      Contributor I
      ngogateAuthor
      Contributor I
      Sep 16, 2021 3:30 AM UTC

      Ha, you know what… i had synced the test account through the integration and it was blocking the business data.

      That fixed it… thanks for the tip on the ID check.

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