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Contributor I
ngogate
Contributor I
September 16, 2021
Solved

Active on Site data is going to the wrong account

  • September 16, 2021
  • 2 replies
  • 123 views

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.

Any thoughts? 

Thanks!

    This topic has been closed for replies.
    Best answer by Mailbox Manny

    That's odd.  Did you double check the company id's were correct?

    2 replies

    Mailbox Manny
    Partner - Silver
    Mailbox MannyAnswer
    Partner - Silver
    September 16, 2021

    That's odd.  Did you double check the company id's were correct?

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      N
      Contributor I
      ngogateAuthor
      Contributor I
      September 16, 2021

      Ha, you know what… i had synced the test account through the integration and it was blocking the business data.

      That fixed it… thanks for the tip on the ID check.

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