Adding past profiles to flow not working

Forum|Forum|1 year ago
April 1, 2025
3 replies
268 views

I have a flow set up for buyers of a specific product but when the first 15 customers purchased only 1 email was in the flow. Now there are 5 and I want those first 15 customers to be able to get these 4 new emails.

I created a segment based on who did not receive the 2nd email in the original flow, cloned the flow, changed the trigger to the newly created segment and removed the first email that they did receive, but even though the correct 15 customers show up in sample profiles under the trigger, there are no profiles waiting to receive the emails in the flow.

I tried to add past profiles but nothing happened. None of the profiles have dynamic codes and the flow has no filter so I don’t understand why the correct profiles are showing up when I preview the trigger but none of them are in line to get any of the emails.

Flows

Best answer by emma.owens

Hi @jbright !

Great job setting this up - this is exactly what I would recommend. Is there a chance that these emails were added to the flow but then skipped from the flow email? Here is our guide for identifying skipped profiles within a flow: https://help.klaviyo.com/hc/en-us/articles/1260805003210 !

Let me know if you are seeing them in the Skipped bucket and we can go from there.

emma.owensAnswer

Community Manager

Hi @jbright !

Great job setting this up - this is exactly what I would recommend. Is there a chance that these emails were added to the flow but then skipped from the flow email? Here is our guide for identifying skipped profiles within a flow: https://help.klaviyo.com/hc/en-us/articles/1260805003210 !

Let me know if you are seeing them in the Skipped bucket and we can go from there.

Christiannoerbjerg

2025 Champion

Hi @jbright

Thank you for posting in the Community!

Just to confirm - Could it likely be the "Has not been in this flow at any time" filter, which aligns with the user’s description of profiles showing in the preview but not entering?

If yes, i would remove that and then do the following.

Edit the cloned Flow and remove the filter:

Open the flow builder by clicking on the Flows tab and selecting the cloned flow.
Click on the flow trigger, then check the profile filters in the details sidebar.
Look for the “Has not been in this flow at any time” filter and remove it, as it’s likely suppressing the 15 customers who were in the original flow.

You can read more about the flow triggers and filters here: https://help.klaviyo.com/hc/en-us/articles/115002779051

You can read more about adding past profiles to a flow here: https://help.klaviyo.com/hc/en-us/articles/360049924272

Hope that helps or else let me know! :-)

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

J

jbrightAuthor

Contributor I

Thank you @emma.owens and @Christiannoerbjerg turns out I just needed to wait a little longer for Klaviyo to do its thing. It took a few hours but when I checked the next day to get down to troubleshooting everyone was in the cloned flow :) I appreciate your help!!

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