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Tomb
Partner - Platinum
Partner - Platinum
September 8, 2022
Solved

Back-Populate issue

  • September 8, 2022
  • 1 reply
  • 96 views

Hi there, here’s our issue :

We would like to back-populate a metric-triggered flow (placed order).
 

However, we noticed that when we click on back-populate, the customers who placed order more than 1 time are duplicated.
 

Their profiles end up at different stages in the same flow.
 

Do you have any idea on how to back-populate only 1 event/person (the most recent one) ?

    This topic has been closed for replies.
    Best answer by Mailbox Manny

    Hey @Tomb,

     

    That’s a tricky one (well at least for me).  Curious, what’s the context of the flow content? Is it a long or complicated flow? Would sending out campaigns for that segment work?

     

    Was going to suggest the filter Skip anyone who has been in this flow at any time, but I see that doesn’t work for back-populated profiles (only new ones entering the flow).

     

    I’d be interested if anyone has a creative solution to this!

    1 reply

    Mailbox Manny
    Partner - Silver
    Partner - Silver
    September 8, 2022

    Hey @Tomb,

     

    That’s a tricky one (well at least for me).  Curious, what’s the context of the flow content? Is it a long or complicated flow? Would sending out campaigns for that segment work?

     

    Was going to suggest the filter Skip anyone who has been in this flow at any time, but I see that doesn’t work for back-populated profiles (only new ones entering the flow).

     

    I’d be interested if anyone has a creative solution to this!

    Subscribe. Segment. Send. Repeat.