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Contributor I
July 26, 2023
Solved

Background image not showing in gmail

  • July 26, 2023
  • 1 reply
  • 229 views

Hello, 

My section background image is not showing in gmail. Is there something I can do?

Thank you for your help

Katia

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi there @Katia Da Veiga

     

    Welcome to the Community! Sorry to hear you’re having an issue with your background image, happy to help! 

     

    Do you mind sharing a whether you are using dark mode or whether this template was exported from Klaviyo into Shopify?  

     

    Additionally, I’d also recommend using tools like Litmus or Email on Acid to show you how your emails will appear on various platforms by using email preview tools, I know it’s helpful to a lot of our customers! 

     

    Thanks for participating in the Community!

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    July 26, 2023

    Hi there @Katia Da Veiga

     

    Welcome to the Community! Sorry to hear you’re having an issue with your background image, happy to help! 

     

    Do you mind sharing a whether you are using dark mode or whether this template was exported from Klaviyo into Shopify?  

     

    Additionally, I’d also recommend using tools like Litmus or Email on Acid to show you how your emails will appear on various platforms by using email preview tools, I know it’s helpful to a lot of our customers! 

     

    Thanks for participating in the Community!

    -Taylor