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Black Friday: No campaign send out possible in Germany

  • November 29, 2024
  • 1 reply
  • 37 views

Forum|alt.badge.img+1

Hi, we wanted to send out our BF Campaign mails this morning. The campaign shows that it´s being sent but no email is sent, zero recipients. This is really bad. Anybody having the same issues?
Yesterday everything worked well …
Thanks for any idea.
Steffen

Best answer by stephen.trumble

Hey ​@Steffen-rnmcs 

Welcome to the community and happy BFCM!

I was able to check with our support team and they said that you have a number of campaigns going out today but all seem to be sending. If you have access to support I would suggest reaching out to them since they have access to your account and can help you dive deeper into your question and which campaign specifically isn't sending.

This topic has been closed for replies.

1 reply

stephen.trumble
Forum|alt.badge.img+60

Hey ​@Steffen-rnmcs 

Welcome to the community and happy BFCM!

I was able to check with our support team and they said that you have a number of campaigns going out today but all seem to be sending. If you have access to support I would suggest reaching out to them since they have access to your account and can help you dive deeper into your question and which campaign specifically isn't sending.