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Black Friday: No campaign send out possible in Germany

  • November 29, 2024
  • 1 reply
  • 26 views

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Hi, we wanted to send out our BF Campaign mails this morning. The campaign shows that it´s being sent but no email is sent, zero recipients. This is really bad. Anybody having the same issues?
Yesterday everything worked well …
Thanks for any idea.
Steffen

Best answer by stephen.trumble

Hey ​@Steffen-rnmcs 

Welcome to the community and happy BFCM!

I was able to check with our support team and they said that you have a number of campaigns going out today but all seem to be sending. If you have access to support I would suggest reaching out to them since they have access to your account and can help you dive deeper into your question and which campaign specifically isn't sending.

1 reply

stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • November 29, 2024

Hey ​@Steffen-rnmcs 

Welcome to the community and happy BFCM!

I was able to check with our support team and they said that you have a number of campaigns going out today but all seem to be sending. If you have access to support I would suggest reaching out to them since they have access to your account and can help you dive deeper into your question and which campaign specifically isn't sending.