Branded domain

Question

Hey thereI just set up a new branded domain for my client.I ran a test with mail-tester and I see that it misses many things included DKIM, DMARC, etc.But I actually noticed that I didn’t update the sender email address.Is that email adress : send.mywebiste.com ?(I followed Klaviyo’s instruction to set this up and its all good, it worked as you can see below.When I was sharing a domain, my email adress was : contact@mywebsite.com.But is my new sender email adress is : send.mywebiste.com ?ThanksSteve

kaila.lawrence · Accepted Answer

Okay@Steve0603! So remember we talked about the difference between an email address on your root domain and a branded sending domain before in this previous thread:

To be clear, a subdomain such as send.storename.com is NOT the same as a username at your root domain, such as hello@storename.com

An email address has the @ symbol which signifies it’s an inbox that directs to a specific user. What you showed me above is your branded sending domain, send.zedby.com which is already active and connected. Klaviyo is not asking for email address (with an @ symbol) there.

I’m still a little unclear what exactly you’re trying to change and where, but anywhere you need to input an email address with always be on your root domain, NOT the branded subdomain:

✅ DO this: contact@zedby.com
❌ NOT this: contact@send.zedby.com

Does that answer your question?

kaila.lawrence · Answer

Hey @Steve0603, do you mean updatingyour default sender email address? This would still be contact@mywebsite.com(using your root domain). Refer to our step by step guide below that shows how to update all your settings for the new DMARC policies!

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