Hi We appear to be having a problem with out Cart Abandonment flow. I think there is something wrong with the add to cart button signals. I have created three segments over 30 days; Checkout started and not placed order in 30 days: 3359 profiles Added to Cart and not placed order in 30 days: 687 profiles Viewed Product and not placed order in 30 days: 27800 profilesI would have expected Added to Cart to have been higher than Checkout Abandon. ( we are on shopify ) Thanks for reading this.. Sean

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Browse vs Cart vs Checkout Abandon

Hi

We appear to be having a problem with out Cart Abandonment flow. I think there is something wrong with the add to cart button signals.

I have created three segments over 30 days;

I would have expected Added to Cart to have been higher than Checkout Abandon.

( we are on shopify )

Thanks for reading this..

Sean

This topic has been closed for replies.

Best answer by annasophiefc

Hi @SeanMcC

Thank you for posting in the Community!

I would recommend you to troubleshoot your tracking with this article to ensure that the script has been installed correctly with the theme you are using in Shopify: https://help.klaviyo.com/hc/en-us/articles/6985692431259

I hope this helps!

2025 Champion

Hi @SeanMcC

Thank you for posting in the Community!

I would recommend you to troubleshoot your tracking with this article to ensure that the script has been installed correctly with the theme you are using in Shopify: https://help.klaviyo.com/hc/en-us/articles/6985692431259

I hope this helps!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!