Contributor II

Solved

Can anyone help me figure out why my email isn't sending

Forum|Forum|2 years ago
November 7, 2023
3 replies
113 views

Hi,

I’ve created a welcome email for my site and I'm not getting the welcome series one I designed when I’m registering through my popup. I keep getting this plain generic one from somewhere, does anyone know why ?

Flows

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Best answer by Taylor Tarpley

Hi there @Certa,

Happy to help!

You are seeing this message before your welcome flow messages after form submission becasue the list conneted to your form and Welcome Flow are set to double opt-in. When a list is set to double opt-in means that we confirm a second time that a user wants to be added to this list.

I would check out our documentation on why this is considered best practice or how to change your list’s settings to single opt-in if you choose. Here are some insightful threads of others discussiong the pros and cons of double opt-in in the Community that you might find insightful!

Finally, I’d check out these resources to gain more insight!

Hope this helps!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @Certa,

Happy to help!

You are seeing this message before your welcome flow messages after form submission becasue the list conneted to your form and Welcome Flow are set to double opt-in. When a list is set to double opt-in means that we confirm a second time that a user wants to be added to this list.

I would check out our documentation on why this is considered best practice or how to change your list’s settings to single opt-in if you choose. Here are some insightful threads of others discussiong the pros and cons of double opt-in in the Community that you might find insightful!

Finally, I’d check out these resources to gain more insight!

Hope this helps!

-Taylor

C

CertaAuthor

Contributor II

Hi there @Certa,

Happy to help!

You are seeing this message before your welcome flow messages after form submission becasue the list conneted to your form and Welcome Flow are set to double opt-in. When a list is set to double opt-in means that we confirm a second time that a user wants to be added to this list.

I would check out our documentation on why this is considered best practice or how to change your list’s settings to single opt-in if you choose. Here are some insightful threads of others discussiong the pros and cons of double opt-in in the Community that you might find insightful!

Finally, I’d check out these resources to gain more insight!

Hope this helps!

-Taylor

Thanks for the help :)

Where can I customize that page so it's not so plain?

Thanks again

C

CertaAuthor

Contributor II

I’ve found it

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