Can I manually resubscribe a profile to SMS?

Forum|Forum|2 years ago
December 6, 2023
1 reply
438 views

Can I manually resubscribe a profile to SMS after I manually unsubscribed them?

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Best answer by Taylor Tarpley

Hi there @blissy,

Thanks for sharing your question with us! Happy to help!

Manually resubscribing a profile to SMS is not possible within Klaviyo. The only option would be for the profile to re-subscribe via SMS through a signup form, or by texting "JOIN" to the SMS Toll-Free Number in use with the account. SMS consent is very explicit and would require the profile to subscribe.

Hope this clears things up!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @blissy,

Thanks for sharing your question with us! Happy to help!

Manually resubscribing a profile to SMS is not possible within Klaviyo. The only option would be for the profile to re-subscribe via SMS through a signup form, or by texting "JOIN" to the SMS Toll-Free Number in use with the account. SMS consent is very explicit and would require the profile to subscribe.

Hope this clears things up!

-Taylor

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