Can someone help me with my flow idea?

Question

Hi there, I’m building a 9-part post-purchase flow in Klaviyo for custom-made products (C5 and C6). These are handcrafted items that take time to fulfill, and I want to keep customers updated while they wait.

Here’s what I’m trying to figure out:

How do I make the flow only trigger when someone orders a customizable C5 or C6 product? These are specific SKUs or products in our Shopify store.
How do I set the flow to automatically stop if the order is fulfilled or a tracking number is uploaded?
The last email in the flow (email 9) should only send if the order is still unfulfilled after 8 weeks. What’s the best way to set that up?

I already have the emails written and the flow created. I just want to make sure the filters, triggers, and exit conditions are done the right way. Could you walk me through how to implement this logic in Klaviyo?

Thanks so much!

Byrne C · Accepted Answer

Hey ​@Jacob Bourne,Along with the tips you received above, I wanted to provide you with some additional advice!You’ll want to start the flow using the “Placed Order” event and add a trigger filter to the trigger. This filter should be “Items contains C5 OR Items contains C6”. If they have certain SKUs or IDs, you could also make the filter “SKUs contains INSERT_SKU” (replacing INSERT_SKU with the actual SKU).At this point, you’ve created the trigger for a flow that people will only enter if they place an order for one of these items. Now, you’ll want to make sure people leave the flow when these items are fulfilled. To do this, add a profile filter to the trigger (this is different from a trigger filter) that says “Fulfilled Order zero times since starting this flow where Items contains C5 OR Fulfilled Order zero times since starting this flow where Items contains C6”. This profile filter will perform a check before a person reaches each step of the flow, to ensure that they haven’t had an order fulfilled for either of these items after entering the flow. If they have, they’ll be skipped from the rest of the flow, moving forward.Unless you have a custom setup, your store is likely not sending an event to Klaviyo when a tracking number is created, but that tracking number might be in your Fulfilled Order data.Finally, the rest of the flow setup is simple. Add in the emails and the time delays, now that you have the trigger and filters set up.Let me know if this makes sense, or if you have any additional questions about this process. Happy to help more if so!

Abraham_khan · Answer

You can create a profile trigger for this particular products, then add a conditional split after a purchase is made or add it together with the trigger conditions as well, just in case you don't still get it, kindly reach out to me on abrahamkhan0100@gmail.com

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