Can't edit flow, leading to white screen

thanks! that was the problem indeed, I recreated it completely and it didn’t have any problems after that, thank you :)

I am still having this problem and no matter what I do (I even tried to add another user as ADMIN) and tried to access the form from another completely separate computer. The form is in perpetual EDITING mode and will not let me make any changes to it or edit it. I keep getting a white blank screen on my browser every time i try to edit. Please help!

Hi there @pinoferre,

To rule out any browser related issues, please try accessing the flow creation page from an incognito window (Chrome) or private window (Safari or Firefox) or using a different browser from what you are currently using. Additionally, can you please try clearing your cache or hard refreshing your browser. If you are using a VPN, this is also known to cause issues. 

Are you getting other errors that popup and can you provide some screenshots of what you are seeing and where exactly you are experiencing issues?
Additionally, I am not seeing anything pop up on our status page. So this could be a temporary issue as well depending on how long you have experienced this.

Best,

Alex

Hi. Yes I tried all that. Even tried going in from a completely different computer. The only solution was to recreate the Form and delete the old one. Hopefully it doesn't happen again. Thanks for your help!!

Apologies to hear that @pinoferre, I’ll definitely look into this more and provide this feedback to the respective team.

All the best,

Alex

same issue here allll day today 

@cghef,

Can you confirm the browser you are using, and if possible to try opening the flow when logged into a different browser than the one you normally use, or in a private browsing session if that is not possible. Can you also confirm here that you have tried previous mentioned troubleshooting steps in this thread? This way we can further pinpoint what might be going on.

Thank you,

Alex

@alex.hong 

I’m having the same issue, and it’s annoying. I’ve tried all different browsers and incognito. It works w/ a new browser until the first time I click “DONE” for the flow. And then blank screen. Super annoying. 

Let me know if you want to troubleshoot together. 

Thanks! 

Same thing has been happening on and off for the last two days. Some flows will open while others won’t.  Right now none of them are opening, just a white screen.