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Contributor I
June 14, 2023
Solved

Can you search profiles by organization?

Is it possible to search profiles by organization? I have a lot of wholesale accounts and don’t always have the email address or first name handy. But when I search for the business name, nothing shows up in the search results.

    David To
    David ToAnswer
    Klaviyo Employee
    June 15, 2023

    Hello @Michelle_,

    Welcome to the Klaviyo Community!

    Although Klaviyo’s global search function is useful in searching for specific profiles by emails or campaigns and flows with specific keywords, searching by an organization property is not supported. 

    Instead, you could always create a segment to help in achieving your goal in identifying profiles who are a part of a specific organization. This can be done by using the segment rule “Properties about someone, Organization equals X”. 

    I hope this helps!

    David

    3 replies

    David To
    Klaviyo Employee
    David ToAnswer
    Klaviyo Employee
    June 15, 2023

    Hello @Michelle_,

    Welcome to the Klaviyo Community!

    Although Klaviyo’s global search function is useful in searching for specific profiles by emails or campaigns and flows with specific keywords, searching by an organization property is not supported. 

    Instead, you could always create a segment to help in achieving your goal in identifying profiles who are a part of a specific organization. This can be done by using the segment rule “Properties about someone, Organization equals X”. 

    I hope this helps!

    David

    Contributor I
    July 1, 2025

    Why can’t Klaviyo just provide wildcard functionality in profile search? It can’t be that hard to do. Your customers keep asking for it.

    Contributor I
    October 15, 2026

    Are there any plans to update or change this? We’ve come from mailchimp and in that we were able to just put in a partial name and it would find it. Now when i’m searching for a customer unless i’m putting in the exact email address they use it’s saying no data found.