cancel and cant , want me to select an upgrade or get it auto by them

Forum|Forum|3 years ago
April 20, 2023
7 replies
203 views

I was on chat today to get help just canceling while a take a break. I got the directions and followed them. Now, I get emails telling me I will be upgraded to another level. I want to cancel, I cant, not an option, I can close it, lose all the data from years. Any ideas to cancel? If not, im ready to kick them to the curb, enough!

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Best answer by Taylor Tarpley

Hi @dj7777,

Welcome to the4 Community! So sorry to hear that you’ve had a frustrating experience, happy to help!

Yes, I can see that you had a successful chat with a member of our support team and downgraded your account after. If you want to take a break from paying and not sending emails, but don’t want to indefinitely cancel your account, it’s suggested to ‘cancel’ your account but reactivate it as a free account in the next step of the process. When you are in a free plan, you will not be prompted to auto-upgrade!

To confirm, did you receive the email before or after downgrading, would you mind providing a screenshot?

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @dj7777,

Welcome to the4 Community! So sorry to hear that you’ve had a frustrating experience, happy to help!

Yes, I can see that you had a successful chat with a member of our support team and downgraded your account after. If you want to take a break from paying and not sending emails, but don’t want to indefinitely cancel your account, it’s suggested to ‘cancel’ your account but reactivate it as a free account in the next step of the process. When you are in a free plan, you will not be prompted to auto-upgrade!

To confirm, did you receive the email before or after downgrading, would you mind providing a screenshot?

Thanks for participating in the Community!

-Taylor

D

dj7777Author

Contributor I

thanks, i do not have the “cancel” option, only close

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dj7777Author

Contributor I

Your SMS subscription has been successfully enrolled in Auto-upgrade, got it for both accounts i have both for email and text. I ended up just closing one account, the other i need to address, thanks

Taylor Tarpley

Community Manager

Hi @dj7777,

In the documentation I linked above, there is a close and cancel option. The close is permanent, but clicking cancel will redirect you to the option of re-activating as a free account. However, yes you will need to cancel both and then auto-upgrade will be off!