Cannot send a test email

Question

When I try to send a test email. The page keeps showing this error message:

“Something went wrong displaying the template”

“Please try reloading the page. If the issue persists, contact support”

I have tried reloading the page but it doesn’t work. Anyone had the same issue and know how to fix it?

Thank you,

Tanya

MANSIR2094 · Accepted Answer

Hi ​@Tanya.gisbert,This error often occurs due to a browser cache issue or a problem with the email template itself. Try clearing your browser cache or using a different browser. If the issue persists, check your email template for missing or incorrect code. You can also try duplicating the template or creating a new one to test if the issue is specific to that template. If none of these steps work, contacting support would be the best option for further assistance.

Mike-H · Answer

Hi ​@Tanya.gisbertI agree with Mansir2094...probably browser related issue but, afew other things to check if cache or browser is not the issue:Check if you have any broken image links in the templateLook for any missing closing tags in your merge variablesMake sure all your personalization variables actually exist in your data sourceIf that doesn’t work, try creating a copy of the template and see if you can preview that version. Or even better, make a super simple test template to see if it's specific to this particular template or a broader issue.Q: is this happening with just this one template or are you having trouble previewing all of them? Also, when's the last time you were able to successfully preview a template? That can give a clue...perhaps a recent change caused it?

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