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Contributor I
October 27, 2023
Solved

Cannot Upgrade Billing Information

  • October 27, 2023
  • 1 reply
  • 110 views

On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi there @boansanah,

     

    Happy to hear you want to upgrade your sending and profile amount in Klaviyo! 

     

    Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:

    • Log out of your account and log back in
    • Try again on a different browser 
    • Clear your cache and cookies

     

    Thank you for participating in the Community!

    -Taylor  

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    October 27, 2023

    Hi there @boansanah,

     

    Happy to hear you want to upgrade your sending and profile amount in Klaviyo! 

     

    Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:

    • Log out of your account and log back in
    • Try again on a different browser 
    • Clear your cache and cookies

     

    Thank you for participating in the Community!

    -Taylor