On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?
Solved
Cannot Upgrade Billing Information
+2Best answer by Taylor Tarpley
Hi there
Happy to hear you want to upgrade your sending and profile amount in Klaviyo!
Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:
- Log out of your account and log back in
- Try again on a different browser
- Clear your cache and cookies
Thank you for participating in the Community!
-Taylor
+60Hi there
Happy to hear you want to upgrade your sending and profile amount in Klaviyo!
Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:
- Log out of your account and log back in
- Try again on a different browser
- Clear your cache and cookies
Thank you for participating in the Community!
-Taylor
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.