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Cart Abandonment Links Missing Slash (Shopify)

  • May 17, 2026
  • 1 reply
  • 27 views

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  • Problem Solver II

Hi There,

We’ve found many posts but no answers that work and searching the docs shows irrelevant results.

We’ve just discovered that products in our cart abandonment emails are missing a trailing slash after the domain like this...

https://www.domain.comproducts/

Resulting in broken links for product images and names.

Claude suggested adding a trailing slash after the organisational URL in settings but many forum answers say NOT to do this. Especially since other links (like the complete your purchase link) work.

I’m sure this is basic, can anyone see what we’re doing wrong?

Cheers, Ben

Best answer by Ben

Sorry,

I thought this would be plug and play for Shopify in 2026 but it looks like you have to construct everything manually.

 

For product image links, use…

{{ organization.url }}/products/{{ item.product.handle }}

 

For product name links, use…

<h3>
<a href="{{ organization.url }}/products/{{ item.product.handle }}">{{ item.product.title }}</a>
</h3>

 

Hope that helps someone and sorry for the confusion.

Cheers, Ben

1 reply

Forum|alt.badge.img+6
  • Author
  • Problem Solver II
  • Answer
  • May 17, 2026

Sorry,

I thought this would be plug and play for Shopify in 2026 but it looks like you have to construct everything manually.

 

For product image links, use…

{{ organization.url }}/products/{{ item.product.handle }}

 

For product name links, use…

<h3>
<a href="{{ organization.url }}/products/{{ item.product.handle }}">{{ item.product.title }}</a>
</h3>

 

Hope that helps someone and sorry for the confusion.

Cheers, Ben