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Changing reply to email addresses
Our customers are replying to our email and it is going to a completely unrelated email address, one that is unused. How can we amend this? The email in question has the correct ‘reply to’ email.
Hi
Thank you for your question!
When you are creating an email campaign in Klaviyo, on the Content step (#2) does it have the correct email address here as the sender address and is the tick box below it ticked? (if so, this would indicate this as the reply-to email address)
If this is all correct, I would suggest looking at your email auto-forwarding rules in case there is one in play.
I hope this helps and please let me know if I am able to assist further 😊
Kylie
Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
