Contributor I

Solved

Clients can't upload large images to klaviyo reviews

Forum|Forum|2 years ago
August 14, 2024
6 replies
226 views

Hello, I recently integrated the klaviyo reviews app to our website and I love how it looks. However, in the review submission page clients can’t upload some images. I imagine it’s due to the size? I’ve tried uploading a 1,2 MB picture and it says it’s not valid. Then I tried with a 800kb size and it was accepted.

Is there a way to fix this? We are especially asking our clients to add photos to their reviews, and we haven’t received a single image yet. Most cellphones’ photo size is larger than 1MB these days. If they can’t upload a photo, chances are they’re not going to search for another one, they’re gonna close the window and not review at all.

Please help, we want to keep using klaviyo reviews!

Best answer by chloe.strange

Hi @Bjl.ward,

I am sharing this feedback with the team and will circle back with you soon!

~Chloe

B

Bjl.ward

Contributor II

I am having this issue also and just did a post about it! Seems like something Klavio would have sorted out, if i knew this earlier I would have used another reviews platform, but im already set up with klavyio reviews!

chloe.strangeAnswer

Community Manager

Hi @Bjl.ward,

I am sharing this feedback with the team and will circle back with you soon!

~Chloe

hansen

Klaviyo Employee

Hey @María José and @Bjl.ward ! I’m Hansen and I lead the Reviews product team. We just tested and had no issues uploading images above 10MB in both HEIF and JPEG. Can you try again? If the issue persists:

Shoot me an email at hansen.liang@klaviyo.com and give me some info to help troubleshoot:

If you already opened a support ticket with us, give me the ticket number(s) / whatever brand Klaviyo ID you have that sees this problem
Please attach the original image files you tested with and are seeing failures on.

Talk soon.

C

chokesports

Contributor I

Hey @hansen can you please confirm users can now upload photos taken with their mobile phones (a few MB in size)?

Do they still need to do so via a landing page and not directly on the review request email?

hansen

Klaviyo Employee

Hey @hansen can you please confirm users can now upload photos taken with their mobile phones (a few MB in size)?

Do they still need to do so via a landing page and not directly on the review request email?

@chokesports Yes, users can upload images and videos from their phones. There should be no issues uploading files a few MB in size.

And you CAN collect reviews via email: https://help.klaviyo.com/hc/en-us/articles/28307942477211

C

chokesports

Contributor I

@hansen thanks for the quick reply.

My question was actually: can users submit/upload a photo via the review request email?

I use a different review provider and would like to switch to Klaviyo Reviews, however the “review with photo upload” feature is a must-have. Currently my customers can upload multiple photos from the email itself. So if they are on their mobile phones (most people are) they can easily snap a picture and upload it.

Can I do the same with Klaviyo?

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