I am having this issue also and just did a post about it! Seems like something Klavio would have sorted out, if i knew this earlier I would have used another reviews platform, but im already set up with klavyio reviews!

Hi @Bjl.ward, 

I am sharing this feedback with the team and will circle back with you soon! 

~Chloe

Hey @María José and @Bjl.ward ! I’m Hansen and I lead the Reviews product team. We just tested and had no issues uploading images above 10MB in both HEIF and JPEG. Can you try again? If the issue persists: 

Shoot me an email at hansen.liang@klaviyo.com and give me some info to help troubleshoot: 

• If you already opened a support ticket with us, give me the ticket number(s) / whatever brand Klaviyo ID you have that sees this problem
• Please attach the original image files you tested with and are seeing failures on. 

Talk soon. 

Hey ​@hansen can you please confirm users can now upload photos taken with their mobile phones (a few MB in size)?

Do they still need to do so via a landing page and not directly on the review request email?

​@chokesports Yes, users can upload images and videos from their phones. There should be no issues uploading files a few MB in size. 

And you CAN collect reviews via email: https://help.klaviyo.com/hc/en-us/articles/28307942477211

@hansen thanks for the quick reply.

My question was actually: can users submit/upload a photo via the review request email?

I use a different review provider and would like to switch to Klaviyo Reviews, however the “review with photo upload” feature is a must-have. Currently my customers can upload multiple photos from the email itself. So if they are on their mobile phones (most people are) they can easily snap a picture and upload it.

Can I do the same with Klaviyo?