Consolidating Customer Events in Flow

Question

Hey All 👋First post so sorry if i’ve missed this in the forum...Wondering if anyone has tried to consolidate events for a customer into single email?We have multiple event type (“view_products” and “Add_to_cart” for example) which are independent events, what I would like to do is consolidate these events into a single email (effectively looping through the customer events).I could probably write a script on my server side to do this, or do this via segment but figured I would save the MTU’s if there was an easier solution. im also not against firing one event and then performing a lookup to the customer to see the events within a set period of time.  preferably not trail-blaze this one… 😂

Dov · Accepted Answer

Hi@chrisB,Thank you for sharing this question with us!This is an interesting idea! For context, we’re only able to use a single event as a trigger for a flow. Additionally, only information about that particular event can be used in the flow email. For example, only the event-data for a flow triggered off ofAdded to Cartcould be used in a flow. Wecannot combineevents (and therefore we cannot simultaneously look to extract event data from multiple events in a flow). For more information on this, see our guide:About Using Event Variables to Personalize Flows.With that said, you can still loop through customer events in a single metric i.e.inViewed Productby using event variable arraysin your flow email.We have a few lively discussions on this topicbelow:While segments will allow you to consolidate multiple events in a single definition i.e. What somebody has done > Added to Cart OR what somebody has done > Viewed Product, segment-triggered flows will not allow you to pull event-data from those metrics into your flow.I hope that helps address yourquestion.

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded