Hi,
I am using Klaviyo email flow for sending shipping confirmation email with shipping tracking id.
When I open the email in iPhone’s native mail client, it makes the tracking number a clickable link that tries to redirect to the shipping provider’s side (say UPS).
Is there any way we can prevent iPhone’s this behaviour?
Regards,
Justin
Solved
Disable iOS from making a shipping tracking number clickable
+3Best answer by Dov
Hi
Thanks for that clarification.
Given what you’re describing, it doesn’t sound like a solution we’re able to action on our end. I recommend exploring the apple community for more insight into this.
Here are a few articles I found on the topic: (here & here). According to one user, you cannot disable hyperlinks for received messages. I wasn’t able to track down a discussion specifically on tracking number hyperlinking, but it’s worth revisiting the forum and/or creating a new question there to help get this resolved.
Thanks for being a community member.
This topic has been closed for replies.
+61Hi
Thanks for sharing this question with us.
I would try wrapping the tag using an anchor tag and !important to override the color.
Here’s an example using the unsubscribe link taken from the community thread I’ve attached below:
<a href ="{% unsubscribe_link %}" style="color: #000000 !important;">Unsubscribe</a>I hope that’s helpful.
+3Hi Dov,
It looks like I was not present my problem properly.
Please check the attached screen capture where the shipping tracking number in ‘Shipping Confirmation’ email is a string, but the smart iPhone detect the string as actual tracking number and generated a link.
This is a feature that comes with iPhone’s native email client. Similary, when we have a phone number in email body, the email app generates link to call that number.
Such behavior can be controlled with a proper meta tag in the header, like the line bellow. But we cannot add meta tag in header using email body.
<meta name="format-detection" content="telephone=no">Hi
Thanks for that clarification.
Given what you’re describing, it doesn’t sound like a solution we’re able to action on our end. I recommend exploring the apple community for more insight into this.
Here are a few articles I found on the topic: (here & here). According to one user, you cannot disable hyperlinks for received messages. I wasn’t able to track down a discussion specifically on tracking number hyperlinking, but it’s worth revisiting the forum and/or creating a new question there to help get this resolved.
Thanks for being a community member.
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.