Display "Already Subscribed" Message for Signup Forms

Forum|Forum|4 years ago
September 22, 2021
15 replies
2013 views

I am populating a popup form on my website load for subscribe the newsletter and emails.

I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed.

Pls revert on sushma.sharma@ens.enterprises

Sign-up forms

Best answer by alex.hong

Hi @Sushma,

Welcome to the Community!

At this time, it is not possible for Klaviyo signup forms to display a message to customers who have previously submitted a form utilizing the same email address as their current attempt. However, this is a widely requested feature and I'm happy to add your voice to those of the other requesters!

If you would like to do so, you can set your forms to not show to existing Klaviyo profiles - this provides you with the security that your existing profiles should not see your form after they have initially filled it out. To do this, you will navigate to the form's Behaviors section and click on the option under Targeting to "don't show to existing Klaviyo profiles":
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Beyond this, you could look into utilizing one of our third-party signup form providers who do allow for unique/"already submitted" form messages.

Finally, if you decide not to take either of these paths, customers who subscribe to a list more than once will only enter any Klaviyo Flows triggered by this list one time. Please let me know if you have any additional questions, always happy to help!

Alex

Show previous replies

chloe.strange

Community Manager

Thank you @krakengolf for surfacing this thread. I have re-shared the request for added visibility.

~Chloe

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hilaryt

Contributor III

Any update on this? It is frustrating that I’m migrating from a cheaper place (Omnisend) that has this feature and Klaviyo does not. It actually costs us money because we send a coupon code to people who haven’t subscribed before. So now we are sending coupons to people who have been a customer with us for a long time. Its costing money. And Klaviyo is already super expensive.

S

Skye25

Contributor I

Any updates on this - how many times should your customers request this feature before Klaviyo delivers it? It has been 3 years already...surely you can code faster than that.

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hilaryt

Contributor III

Probably not. I just stopped using their forms. I use Hollerbox (on Wordpress), n8n and the API because the popup form is so limited. And then use conditions and if they purchased before, just tell them this is for new customers and give them a smaller discount.

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Base4_JM

Contributor I

Hello - why is this marked SOLVED - its been 4 years since this issue was identified and over a thousand users have flagged it and its still a major problem. When will this resolved? Can we please get a real answer - not its on the list. This is a basic feature in 2025 it should have been done years ago.

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