Hi Trisha!
Here's what likely happened:
When you downgraded to the free plan, some features like active signup forms were disabled because they're not included in the free plan. That’s why your pop-ups are no longer working.
Options to Fix This:
- Reactivate a Paid Plan Temporarily: You could reactivate the paid plan for a short time, keep your forms active, and ensure they are set up on Flodesk before fully switching.
- Export the Forms: If possible, copy the code for the pop-ups or recreate similar forms using a third-party tool like Flodesk, or even embed simple HTML forms on your site.
- Contact Klaviyo Support (Free Plan Limit): Unfortunately, the free plan has limited support, so direct help might only be accessible with a paid subscription.
If you need help setting up temporary forms while transitioning, let me know, and I’ll guide you! 
Hi @trishap612 ! Thanks for reaching out to the Community.
I can assure you that you will still have access to your Klaviyo forms on a free plan - can you clarify if the forms are showing up when you go to your Sign up form tab (https://www.klaviyo.com/forms)?
Hi @trishap612 !
Were you able to resolve this issue?
